French version

FAQ

Shop

  • Orders placed on the website take between 1 and 5 working days to be prepared and sent to the post office. Then you have to take into account the postal delivery times, which are generally 2 to 4 days for France and one to two weeks for international deliveries.

    All orders for France are shipped via the French Post Office with a tracking number. International orders can be shipped with or without tracking number.

  • Shipping costs depend on the weight of your order and will be displayed at the payment.

    If you're ordering from abroad, customs duties or local taxes may apply depending on your country's regulations. These fees are not included in the order price and remain the buyer's responsibility, unfortunately I cannot control these fees.

  • Each order is packaged by me in crystal paper and a cardboard envelope to protect the illustrations during delivery.

    Everything can be recycled! The crystal paper can be reused to protect and preserve illustrations or photos :)

  • As all illustrations are printed on demand, I do not accept returns. Products can only be returned if I have made a mistake (mistaken for another item, oversight in your order) or if the item arrives with a really noticeable defect of my own making (stain on an illustration, for example). In either of these cases, the customer may request a refund instead of returning the item(s).

    If the tracking number on your package indicates that your order has been delivered, I will neither refund nor return the item(s).

    Shipping costs are also never refunded, regardless of the situation, as long as the item has been shipped and a tracking number has been provided.

  • If your order is listed as being shipped but you have not received it, please contact your postal service directly.

    If your order has been damaged or has not arrived, unfortunately I have no control over the order once it has been dispatched and I am not responsible for any damage caused by a third party.

    However, this is quite rare. In the event of a problem you can contact me using the form in the contact tab of the site, or directly at ameliemadi.illustration@gmail.com, so that we can work out a solution.

Shop

Commissions

    1. Read the information and terms and conditions here.

    2. Fill out the commission form to make a request. You'll be able to choose the type of illustration and describe your idea.

    3. I'll then contact you to discuss details, pricing and turnaround time. I may ask you to send me references if necessary to make sure I can realize your idea.

    4. Payment must be made before I start working on your project.

    5. After receiving the payment, I will start working on your illustration. After I've made the sketch, I'll send it to you for approval. If you wish, you can ask me to make changes. Please note that only one revision is included in the price. If you ask me to make a second revision, there will be an additional charge according to the terms and conditions. Please be sure to inform me directly of any changes you wish to make.

    6. Once you've validated the sketch, I'll move on to line art (inking) and basic colors. As before, I'll send you the image for validation and you can ask me to change the colors. Please note that as in the previous step, only one revision is included in the price.

    7. Then, you will receive your finished illustration within 4 weeks, by email, in 300dpi resolution.

  • My favorite subjects are characters and portraits, nature and magical worlds. You can explore the Illustrations page of my website or my Instagram account to get an idea of what I usually do. However, don't hesitate to contact me even if you feel that your project doesn't fit these themes, we can discuss it together 😊

  • For professional orders please contact me at ameliemadi.illustration@gmail.com or via the contact page of the website.

Commission info